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Learn how the app works, or get in touch with our support team.
Learn how the app works, or get in touch with our support team.
The basics of the tabs, the words we use, and how to find what you want.
A few terms come up a lot in the app:
The Scene is the heart of the app - the feed of what's on near you: members hosting activities, offering paid experiences, or looking for company, plus Local Events our team has found and shared. Two strips can appear above the feed: Starting Soon (things kicking off shortly) and Sponsored - redeem now (a sponsor is picking up part of the tab - see how redemption works).
Spotlight is the directory of local businesses that sponsor My Treat - restaurants, bars, fitness studios, venues, services, and so on - with their current promotions and events. You can browse Spotlight by category. Some business events take a free RSVP or sell tickets right in the app; see RSVPs and tickets in Spotlight.
In short: The Scene is what's happening, Spotlight is who's offering it.
Some businesses in Spotlight post events alongside their promotions, and each one tells you how to get in before you tap:
For an online event, the join link appears on the event and in your email about an hour before start. Prefer to go with people? Bring friends to this starts your own plan around the event so you can gather a group.
Business billing with My Treat itself (sponsorship plans) is handled on the web, never in the app - see becoming a Sponsor.
Yes. Tap the map icon at the top of The Scene to see the same events as pins on a map. The map keeps whatever area and category you have selected in the list, and the list icon brings you back.
Each pin is a venue. Tap it to see the event cards there, each with Directions and Details. Only events with an exact venue location get a pin, so the map can show fewer items than the list - "widen the area" or switch back to the list if a spot looks empty.
Allow location access if you want the count of what's near you; the map works without it.
At the top of The Scene you can switch how posts are sorted:
Use New when you want to see everything as it's posted; use For You when you want the feed to surface things you're more likely to be into. To steer it, open a card's menu and choose Not interested - we'll show you fewer posts like that one.
Tap the magnifying glass at the top of The Scene to search. Search looks at a post's title, description, and tags.
It does not search by price, date, or location - use the city filter and the type chips (All, Hosting, Paid, Joining) to narrow those.
My Treat is live across the Tampa Bay metro. The Scene opens on your home area - the one you picked when you signed up - and the header reads "The Scene - " followed by where you're looking. Tap it to change that. You can pick an area - Tampa, Brandon, SouthShore, St. Petersburg, Clearwater, Wesley Chapel, or Manatee - or a specific city inside it, like Clearwater Beach, Dunedin, Riverview, Apollo Beach, Zephyrhills, New Port Richey, or Palmetto. Search for your city, tap Use my location, or choose All Tampa Bay to see the whole metro. Filtering is free.
When you reach the end of an area's events, a Show the rest of Tampa Bay button brings in everything else in the metro, nearest first - so a quiet area never leaves you with an empty screen.
What the post types mean, how to create one, and how pricing works.
Every member post is one of three types, shown as filter chips on The Scene:
Tap All to see everything, or a single chip to filter to one type. Cards marked Local Event aren't a post type - they're events our team has shared; see the next question.
Nobody on My Treat is - that's the point. A card marked Local Event ("Shared by My Treat") is a real happening in Tampa Bay that our team found and passed along: markets, trivia nights, live music, classes, festivals, open mics. We take them from the venue's own announcements, but plans change - the venue's page is the final word on times.
There's no host to apply to and no chat. Instead, tap Host a group for this and pick a path: Start a group plan creates your own Hosting plan prefilled with the event and puts it on the board, so people on My Treat can ask to join and you pick who goes with you. Send to a friend just shares the event link with someone off the app. You curate the company; we just found the event.
Spotted a wrong time, a cancelled event, or a place that doesn't match? Email support@mytreat.club with the event name and we'll fix or pull it.
Tap the create button and follow the short wizard. You'll choose the type, add the details, add photos, and review before publishing.
A post needs a title, a location, and a date and time before you can publish (you can mark the time as flexible if you don't have an exact start). Paid posts also ask you to confirm what the price covers, and a Hosting post can note a venue ticket or cover charge so guests know what to expect at the door.
If the Submit button is greyed out, a required field is still missing - the wizard will point to what's needed.
Posts that involve travel or an overnight stay get an extra safety check before they go live. If your post is held for review, you may be asked to complete identity verification first.
This is a one-time step for these higher-stakes posts and helps keep everyone safe. Once verification clears, your post publishes normally.
Plans change. If a guest withdraws, the host's slot frees up and the chat closes; if a host cancels, everyone connected is notified and their chats close. Either way, say why in the chat - the reason travels with the cancellation.
There is no automatic scoring. Repeated no-shows or last-minute cancellations can still lead to account restrictions through moderation.
Some paid experiences sell seats in the app: you check out on a secure Stripe page - the price you see is the price you pay, with no separate booking fee added on top - and if you need a refund it follows the policy shown on the listing before you buy. Others are arranged directly with the host - cash or a payment app you both choose - and those are a personal arrangement between you and the host, not covered by a My Treat refund policy.
The price shown on a listing is per person - what the host expects each guest to contribute. The host also attests in advance to what the price covers (for example, "venue cover + first round" or "ingredients + instructor").
If a host's listing doesn't match what they delivered, report it from the post or your connection and we'll investigate.
Selling seats yourself? See how to sell seats and get paid. Already bought a seat and need to change plans? See how to cancel or get a refund.
When you create a Paid post, you set a price per seat and choose a refund policy, and guests buy seats right on your post. To receive the money you complete a one-time payment setup with Stripe, our payments provider: your bank details plus a quick identity check Stripe runs to confirm who you are. My Treat never sees your full bank or ID information - Stripe handles that.
You're the seller of record: your name is what guests see on their card statement, and refunds and any card disputes are yours to handle (we'll help). Your first paid listing is reviewed before it goes on sale; after that, listings go live as soon as you submit.
Fees and what you keep: guests pay the price you set - nothing is added on top at checkout. Out of each sale come two things: Stripe's card processing fee (about 2.9% + $0.30, which you cover as the seller of record) and My Treat's 5% platform fee. The rest is yours. You'll see the exact breakdown before you list and on every sale. (Some early hosts have a reduced or waived platform fee - the rate that applies to you is the one shown at setup.)
Fees on a refund: when you refund a guest, My Treat's 5% platform fee comes back to you, but Stripe does not return its processing fee on a refund. By default your guests are refunded in full and you absorb that processing fee. When you set your refund policy you can instead turn on "cancelling guest covers card fees", so a guest who cancels within your window gets the ticket price back minus that fee. If you move the date or cancel the event, guests are always refunded in full - that option never applies then.
When you get paid: the money for each seat is held until 2 days after your event ends, then paid out to your bank automatically. That short hold is what lets guests book a brand-new host with confidence - while we're holding it, almost any problem can be solved with a refund.
New hosts can sell up to $2,000 per calendar month to start. Once you've run an event or two with no issues, email support@mytreat.club and we can raise it.
Taxes: as the seller, you're responsible for your own taxes on what you earn. Depending on your sales, Stripe may issue you a tax form (such as a 1099-K) and will collect the details it needs from you during setup. My Treat can't give tax advice - check with your own tax professional.
Your seats live under You, then Tickets in the app. Open one to see its free-cancellation deadline and tap Cancel for a refund while you're inside it. You can also manage any seat on the web at portal.mytreat.club/purchase/manage - the link is in your purchase confirmation. Whether you can refund yourself depends on the host's refund policy, which is shown on the listing before you buy:
About card fees: if a host set their listing so the cancelling guest covers the card fee, a refund inside their window is the ticket price minus the card processing fee (about 2.9% + $0.30) that the processor doesn't return - otherwise you're refunded in full. Either way, if the host changes the date or cancels, you get the full amount back.
If the host moves the date, free cancellation reopens for at least 48 hours from the notice no matter the original policy, and we email you a cancel link. Outside these windows it's the host's call - email support@mytreat.club and we'll reach out to the host with you.
Tickets to a business's event in Spotlight follow one simple rule instead: full refund until one hour before start, none after - also under You, then Tickets. See RSVPs and tickets in Spotlight.
On the free plan you can add up to 6 photos per post, 5 profile photos, and 3 custom interest tags (on top of the shared catalog tags everyone can use).
With Premium those limits rise to 10 post photos, 10 profile photos, and 10 custom tags.
Posts with a few good photos tend to get more interest. Photos are auto-cropped to fit; you can adjust the crop while editing.
Open the experience and tap Directions. It opens your maps app - Apple Maps on iPhone, Google Maps on other devices - with a driving route from where you are.
When the venue has an exact location we route to that pin; otherwise we route to the venue name and city on the listing. The Map view offers the same Directions from each pin.
When a sponsor is picking up part of the tab at an event, a Sponsored - redeem now strip appears at the top of The Scene while the event is on. Tap it to open the event, then Show this to staff: a one-time code appears with a short countdown - tap again for a fresh one. Staff apply the discount at the venue. My Treat never handles the payment, and any business specials still apply on top.
The sponsor pool is first come, first served, and each person gets a set number of redemptions per event - the screen tells you when either runs out. If the venue's scanner or camera is down, Get a backup code gives staff a code to read; open the event once while online so the backup is ready.
Events marked 21+ only appear to members who are 21 or older.
How applying, starting a chat, and connecting fit together.
When you apply, the host sees your request. From there they can:
You'll see your request under the Requests area and get notified when its status changes. Changed your mind? You can withdraw your interest from the chat menu or the post page, and apply again later. On the free plan you can apply to up to 5 posts per day; Premium removes that limit.
A full plan stays on the board until it starts, and instead of the join button you'll see Notify me if a spot opens. Tap it and you're on the list: the host can see how many people are waiting, and the moment a spot opens - the host adds slots, or someone drops out - you'll get a notification that takes you straight back to the plan. Spots can go quickly, so it's first come, first served; being on the list doesn't reserve one.
One notification per ask: once we've told you a spot opened, you're off the list. If you miss it and the plan fills again, just tap Notify me again to keep waiting.
Changed your mind? Tap Stop waiting on the post and you're off the list. You won't get any more notifications for that plan.
Hosts: when people ask to be notified, your post's card under You > Posts shows how many want in, right next to the guest-slot controls. Add slots there and everyone waiting hears about it automatically - you don't need to message anyone.
Most hosts approve each guest by hand after a chat. A host can instead mark a plan Open join - everyone who taps join is in right away. The card says "Open join" and the button says Join now, so you know the door policy before you tap. The moment you join, a chat with the host opens and you'll see a short greeting from them - it's marked "Automatic reply" because it was sent automatically, not typed in that moment.
A few things still apply: 21+ plans stay 21+, a full plan is still full, and brand-new accounts may need the host to approve them by hand - if so, your request just waits in the host's list like a normal one.
Contact details are not exchanged on open-join plans (or any free plan). Coordinate in the chat - that's where block and report work if you need them.
Hosts: turn it on in the composer under Guest slots, or later from your post's card under You > Posts. To make it your default for every new plan, go to Settings, then Hosting, where you can also save a default greeting. You write the greeting; you can still remove a guest at any time, and if the plan fills, any vetting chats you had open close automatically.
Requests are applications - either people who applied to your post, or posts you've applied to. They're interest, not yet a confirmed plan.
Connected shows confirmed connections - the people you're actually set to meet. A request becomes a connection once the host confirms a slot.
Think of it as: Requests is "maybe," Connected is "yes, it's on."
If you posted something, you'll get requests from people who want to join. You have two main actions:
Open the connection from the Connected area to see the meetup details and coordinate in chat.
If plans change, a guest can cancel and a host can remove a guest - you'll be asked for a reason, which is shared in the chat so nobody is left guessing.
How conversations work and what the chat filters do.
Your Chat tab groups conversations by where they stand: All, In Chat, Connected, and Archived.
A chat can become read-only when the event has ended (after a short grace period) or if the post was cancelled. That's normal and just means the conversation is closed.
You can archive a chat to tuck it out of your main list - swipe on it, or use "Clear ended chats" to archive finished ones in bulk.
Archiving doesn't delete anything. If that person sends a new message, the chat automatically comes back to your active list. There is no separate "delete chat" - archiving is how you tidy up.
Read receipts (knowing when the other person has read your message) are a Premium feature. A single check means sent; a double check means read.
Without Premium your messages still send and deliver exactly the same - you just won't see the read status.
Reporting, blocking, and how reports are handled.
On any post, profile, or chat, tap the ... menu and choose Report.
When you report someone, they're immediately blocked from contacting you while we look into it. We review reports within 24 hours, and confirmed violations lead to account action - a warning, restriction, or removal.
For urgent safety issues, also email support@mytreat.club with subject "URGENT".
You can block someone from their profile or from the chat menu. Once blocked, they can't contact you and you won't see each other.
Blocking is reversible: open You, tap the person icon to open My Profile, scroll to Blocked users, and tap Unblock. The other person is not notified when you block or unblock them.
Email support@mytreat.club from the email address on your account.
We review every appeal and respond within 48 hours. If the action was a mistake, we'll restore your account. You can read what we expect of members in our Community Guidelines.
My Treat is for group activities, not dating, so certain words and phrases that suggest romance, solicitation, or unsafe arrangements are not allowed. If something you wrote is blocked, you'll see a prompt explaining why.
Reword it to describe the activity itself and try again. If you think it was blocked by mistake, contact us and we'll take a look.
Your phone number is private. It is never shown on your profile, and connecting with someone does not share it.
My Treat does not hand your email or phone number to the other person at all. Everything you need to sort out a plan happens in the in-app chat that opens when you connect - and that chat is something you can leave, block, or report. A phone number is not.
If you ever choose to share your number with someone directly, that is your call to make in the chat, and worth taking your time over.
The one exception is a paid ticket. When you buy a seat to a paid experience, you and the host get each other's contact details on the ticket and the sale record - so if the event changes or is cancelled, you can always reach each other, even outside the app. Buying the ticket is what shares them; free plans never do this.
Mark no-show is different from reporting. Use it only if the other person didn't show up to a confirmed meetup. It can be done once, it can't be undone, and it adds a record to that connection that our team can see if a dispute comes up. Reporting, by contrast, sends the issue to our team for moderation.
Profiles show facts, not scores: how long someone has been a member ("Member since"), a quiet New tag on accounts under about 30 days old, photo verification, and their bio and interests.
The best read on someone is the vetting chat itself - talk before you confirm, and use the safety tools any time you're unsure.
No. My Treat is a local experience discovery app - built around in-person group activities, not romantic pairings.
Romantic or sexual messaging violates our Community Guidelines and can result in removal. All members must provide their date of birth and confirm they are 18 or older at signup, but the platform is not for dating.
If you're looking to meet people for shared interests, dinners, hikes, classes, or other group experiences, you're in the right place.
No. My Treat does not run criminal, identity, or any other background checks on members.
What we do have is photo verification - a quick selfie check that confirms a real person is behind an account. It is not a background check and it is not foolproof: it does not confirm someone's name, history, or intentions.
Because of that, treat every new connection with normal caution. Talk in the vetting chat before you confirm, meet in public the first time, and use the report, block, and safety tools any time something feels off.
Meeting people from the app is the whole point - a few habits keep it safe:
Remember we don't run background checks, so these habits are your best protection. For an urgent safety issue, email support@mytreat.club with subject "URGENT", and contact local emergency services first if anyone is in immediate danger.
Managing your profile, subscription, and account.
You can delete your account two ways:
Deletion is immediate and permanent - your profile, posts, messages, and personal data are removed right away and cannot be restored, so please be sure before you confirm. Safety reports may be retained for up to 2 years for moderation and legal reasons, as described in our Privacy Policy.
If you think someone else has access to your account, reset your password (or your Apple/Google account) right away and email support@mytreat.club.
If you signed up with an email address and password, we send a one-time link to confirm it's really your inbox. The link most often fails when it opens inside the Mail app's built-in viewer, or when it has expired or already been used. A fresh link in a real browser fixes it:
No email in sight? Check spam or promotions, and make sure the address shown on the screen is spelled right - Use a different account lets you start over if it isn't.
Prefer to skip the link entirely? Sign up with Continue with Google or Sign in with Apple instead - those confirm your email through Apple or Google, so there's no link to click. If you already started with an email address, just pick one sign-in and stick with it so your activity stays in one place.
Still stuck after a fresh link? Email support@mytreat.club with the address you signed up with and we'll verify it on our end, usually within one business day.
Go to Settings. Under Notifications there are four toggles: Messages (new chat messages), Requests (new applications to your posts), Connections (when you're accepted to an event), and Event Reminders. Turn off any you don't want. Under Email, Promotional emails controls optional news from us.
You can also manage system-level permission (whether the app can send push notifications at all) in your phone's Settings under My Treat.
You control your data:
These rights, and how we handle your information, are described in our Privacy Policy. We do not sell your personal information.
Every one of our policies - the Terms of Service, Privacy Policy, and Community Guidelines - shows an "Effective" date at the top so you can see when it last changed.
When we make a material change, we'll ask you to review and accept the update the next time you open the app - you'll see a short notice and won't continue until you've accepted. For significant changes we may also email you.
Continuing to use My Treat after an update takes effect means you accept the updated terms.
Verification (Settings, then Verify your identity) asks you to take a selfie doing the gesture on screen - a thumbs up, a peace sign, a wave - and compares it to your profile photo to confirm the same real person is behind the account. Your verification selfie is never shown publicly. A few common fixes:
If you've tried three or more times and it still won't verify, email support@mytreat.club with your account email and we'll review manually, usually within one business day.
Sponsorships are for local businesses - restaurants, bars, fitness studios, breweries, coffee shops, live-music venues, local services - that want a Spotlight listing with promotions and events, placed alongside relevant member posts.
Plans and pricing are at mytreat.club/for-businesses, and you can sign up and manage your listing yourself at portal.mytreat.club. Sponsor billing is handled on the web, never inside the app. Questions first? Email support@mytreat.club with subject "Sponsor Inquiry" and include your business name, website, and city. We respond within one business day.
A real person reads every message. Response time is under 24 hours, faster for safety issues. Prefer to call? (813) 502-1126.
Prefer email? Write to support@mytreat.club.
Urgent safety issue? Use subject line "URGENT" and we'll see it right away.